Product Description

iAssist is an IVR-in-box application which offers various customer interaction modules on a single platform. These modules deliver functionalities that everyday customer interaction scenarios demand. iAssist makes an IVR capable of calling customers back, executing timely customer surveys, automating order status information, helping customers locate offices with ease and directing customers to different businesses of the same enterprise. Riding on the Avaya Voice Portal (AVP), iAssist enables enterprises to do more-interact and relate with their customers by proactively providing various applications on one single IVR platform.