Product Description

Unify is a powerful predictive outbound dialer solution, ideal for contact centers currently using an Avaya CM for inbound calls. It enables call blending, thus supporting a blended environment that seamlessly integrates inbound and outbound requirements. Unify is compatible with your existing Avaya infrastructure, thus eliminating the need for any further investment. It additionally enhances an enterprises ability to reach out to customers via the email and SMS channels.